Operating Policies
Retail Policy
Any item purchased from our RETAIL / FOR MAMA catalog on our WEBSITE can be returned for a refund (minus shipping charges) up to 7 days from the purchase date. Items can be returned for STORE CREDIT ONLY up to 30 days from purchase (minus shipping charges) . If items were originally purchased via a live sale they can be returned up to 7 days post order and ONLY FOR STORE CREDIT. Regardless of purchase style, all SALE items are considered FINAL SALE. The item must be unopened, unused and in the same condition it left the boutique. Return shipping or delivery to our door is the responsibility of the buyer. If something is wrong with the item or it is in need of replacement email info@JackandJuni.com for our team to assist. DAMAGE FROM REMOVAL OF TAGS IS NOT A VALID RETURN REASON — PLEASE USE SCISSORS TO REMOVE TAGS. Any return request MUST BE APPROVED via email. Please email Info@JackandJuni.com on your order invoice to receive return authorization.
Overall Happiness
We absolutely want our customers to be happy and certainly want to hear from you if you aren’t. Please email us at Info@JackandJuni.com if you have a problem with an order, a product or service we are offering. We would be happy to discuss and help if able. Please be sure to read the product descriptions carefully and thoroughly before placing an order. If online shopping is not the right fit for you to shop our items, you are welcome to shop in store when we have open hours. Please stay in touch on our social media to see when those in-person shopping opportunities will occur. We ultimately want you to love every piece you receive from us! We have worked really hard to find amazing retail products that you would find in our house and our diaper bags because they are products we believe in and use ourselves! For our resale division we know having kids is expensive so being able to have some great products at amazing prices to help fellow mamas stock up on all the kid necessities is amazing! PLUS — we love that fellow mamas are using our site to sell items and give themselves a little pocket change too!
Resale Policy
Any item purchased from our RESALE catalog is considered FINAL SALE. These items are not eligible for return, refund or exchange. Clothing is considered final sale once purchased and Toys / Baby Gear is considered final sale once inspected upon pickup or delivery. Keep in mind these items will not be in PERFECT condition as they are resale, but we do strive to stock great pieces. If something is wrong with the item upon receiving please email info@JackandJuni.com and our team will assist. Please note any item that is marked “Play Clothes Condition” and priced at the $1 amount is NOT in perfect, like new, new, or good condition. These are clothes designed for mud play, outdoor play, painting, and other messy activities where damaging a nice shirt would be a bummer. These $1 clothing pieces still have a lot of life in them, but can have pilling, LIGHT staining or other signs of wear. These pieces should NOT have holes in them, so if something is missed by our team definitely let us know! Please also note resale clothing sizes can be skewed in fit, so sizing up is sometimes necessary to achieve a proper fit.